Every ReadyPack kit is hand-picked by our team of emergency preparedness specialists. We are not affiliated, associated, endorsed by, or in any way officially connected with any governmental organization or non-profit.

Yes, as long as it hasn't shipped yet. Once a product has shipped, you can contact us about a return.

ReadyPack is here to help you be as prepared as possible in the event that a disasterous event occurs. We urge you to take time to create a plan and communicate that plan with your loved ones and emergency contacts. That being said, it's important to note that ReadyPack is not a real time alerting authority, not can we provide direction on what to do during a real time emergency. We are here to help you get prepared in the event of an unexpected disaster. During an unexpected disaster please defer to emergency response entities for assistance. We encourage signing up for your local emergency alerts as well, so that you and your family can stay in the know during an emergency.

All of our orders are sent from Burlington, Ontario.

We currently only ship within Canada.

We aim to have all products shipped within 5 days of an order being placed.

Send us an email at hello@getreadypack.ca and let us know what is missing or send a picture of the damaged item and we'll resolve the issue as soon as possible.

Only if the kit is unopened. We cannot accept returned kits that have been opened.

You can report an issue with your kit within 10 days of receiving it to get a refund.

Make sure to check your kit for expiry items. Food can expire within 7 months, while water has a 5-year shelf life.

You can store your kit in a car, your home, or your bag. We recommend keeping the kits out of direct sunlight for extended periods of time.

Please put any allergies in the order notes and we will do our best to accommodate. If we are unable to accommodate your allergy, we will reach out to you via email.

While most items in our kits are safe to fly with, we always recommend checking airline policies before bringing your kit to the airport.

Sure! Email us at hello@getreadypack.ca for details.

Yes, put that you would like a gift note and the wording in your order notes, and we will include the note in your order.