Return Policies

Returns, Refunds, and Exchanges 

Your satisfaction is our priority! If you find any issue with your items, please contact us within 10 days of delivery. We will help resolve the issue and/or replace the items.

Returns

Due to health and safety concerns, items that contain food, water, and first-aid cannot be returned. 

Exchanges

In some cases, we may exchange items if they are reported defective or damaged on their arrival. If you need to report a problem and exchange the item, send us an email at hello@getreadypack.ca. We must be notified no later than 10 days of their arrival. We will respond with instructions how to proceed.

Return Shipping

You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.